The Empathy Accumulated Rating (EAR) is the way we measure how much impact each Vira makes through their listening. It’s not about being the best or doing things perfectly — it’s simply a reflection of how well you’re helping people feel heard.
We call it EAR because listening is the heart of what Viras do. The more you show up with presence and empathy, the more your EAR grows.
How It’s Measured
After each chat in the Vault, Ventors rate how they felt in the conversation — on a scale of 1 to 10. These ratings are private and only used to calculate EAR.
But we don’t just look at one number. The EAR Score is based on:
- Quality (60%) – Your average rating from Ventors. The better people feel after talking to you, the more this grows.
- Quantity (30%) – The number of conversations you’ve had. The more often you show up, the more it adds up.
- Length (10%) – The time you spend listening. Longer chats (when meaningful) add extra weight.
Why It Matters
Your EAR Score helps with two important things:
- Better Matching: Ventors are more likely to be paired with Viras who have high EAR Scores — because we know they’re consistently creating meaningful connections.
- Personal Growth: As a Vira, you’ll be able to see your own EAR Score and get a feel for how you’re doing. It’s not public. It’s just for you — a way to track your growth as a listener.
Built Into the System
- Part of MatchFlow: EAR is fully integrated into our MatchFlow algorithm. When all other things are equal, the Vira with the higher EAR gets the match.
- Real Feedback, Real Growth: Every piece of feedback you get is a chance to grow. And since it’s based on how people feel, it keeps the focus on what really matters: connection.
- Private and Secure: EAR scores are never shown to other Viras or Ventors. It’s personal, anonymous, and there to support your journey.
Why We Believe in EAR
We’re not measuring output. We’re measuring impact. The EAR Score helps keep Viranda true to its mission: real people, showing up for each other, one conversation at a time.
And the truth is — just showing up to listen already matters. EAR is here to reflect that. Not to rank you, but to remind you of the quiet power of empathy in action.
