Trust Center
At Viranda, your peace of mind is our top priority. We understand the importance of trust when it comes to sharing your most personal and sensitive thoughts. This page provides you with detailed information about our commitment to confidentiality, anonymity, and the processes we follow to ensure quality.
- Confidentiality
User Anonymity
There is no need to register or provide any personally identifiable information (PII) to use Viranda. This ensures your identity remains completely private and your interactions are anonymous.
Private Conversations
The conversations are encrypted and confidential, with only the participant and the empathic listener involved in each chat, ensuring maximum privacy and a safe space for sharing emotions.
- Privacy
Data Security
The platform implements up-to-date systems and policies for data security. We store our information in reliable and secure cloud services such as Google’s Firebase database and its cloud service – Google Cloud.
Deletion of Information
All conversations are automatically deleted 24 hours from the moment the session ends, ensuring that no data is stored or retrievable. This guarantees complete confidentiality for every interaction.
- Quality of listeners
E.A.R Score
Our Vira members are evaluated based on their EAR scores, which measure their empathetic contributions. This rating is derived from feedback provided by Ventors after each session, ensuring that only the most effective and empathetic Vira members remain active on the platform.
Matchflow Algorithm
The MatchFlow algorithm ensures users are paired with the most suitable and empathetic listeners. By considering factors like language, status, age, and gender, and prioritizing higher EAR scores, the algorithm fosters better common ground for more effective engagement.
Henosis Code
The Henosis code is a set of 10 principles that every Vira is committed to following during conversations. It ensures our listeners practice active listening, emotional validation, and a non-judgmental approach, creating a safe and empathetic space for users to express themselves.
Empathy Feed
A dedicated space for real-time consultations with professionals. This private chat channel within the app allows Vira to seek guidance and support while developing empathy skills and honing response strategies during actual conversations.
The science behind viranda
While Viranda is not a therapeutic solution or alternative, it incorporates several psychotherapeutic principles to ensure a safe environment for users. Our approach is built on empathy, confidentiality, and ethical support, which are crucial for effective emotional relief.
- Empathy as a Core Value.
- Professional Oversight and Continuous Training.
- Confidentiality and Privacy.
- Addressing Potential Risks.
- Supportive Environment and Therapeutic Alliance.
- Tailored Support for Empathic Accuracy.
Advisory board
Prof. Omri Gillath, Ph.D.
Prof. of psychology at KU
Dr. Naama Hofman, Ph.D
Clinical Psychologist
Prof. Avi Kluger, Ph.D.
Prof. of Organizational Behavior at HUJI
Dr. Naava Yoeli-Bligh, Ph.D.
Clinical Psychologist
Prof. Avraham Schweiger, Ph.D.
Researcher, Psychologist
